(a)
provide to each person approved for admission to a nursing home and to his next of kin or legal representative
(i)
a written statement of the services provided by the nursing home, any additional services which will be provided, if needed, and any additional costs associated therewith, and
(ii)
a written statement of policies governing the nursing home;
(b)
involve a resident or person approved for admission to a nursing home and his next of kin or legal representative in plans regarding his admission or discharge;
(c)
ensure that no unauthorized individual or agency is permitted to interview or examine a resident or resident records for the purposes of research or any other purpose without the consent of the operator and the informed consent of the resident or, where the resident is unable to give an informed consent, the informed consent of his next of kin or legal representative;
(d)
establish and follow a regular procedure for the hearing of concerns of residents of the nursing home.