8.011(1)Where a tenant informs a residential tenancies officer in writing that a landlord has failed to deliver or cause to be delivered to a residential tenancies officer a security deposit or any portion of a security deposit as required under subsection 8(7.1) or 8.01(2), the residential tenancies officer may conduct an investigation and may, after conducting the investigation, order the landlord to deliver the security deposit or portion of the security deposit to the residential tenancies officer, within the time specified in the order, if the residential tenancies officer is satisfied that