69(1)On receiving a complaint the Ombud shall, in accordance with this Act and the power, authority, privileges, rights and duties vested in the Ombud under the Right to Information and Protection of Privacy Act, investigate the matter referred to the Ombud or shall take steps to resolve the complaint informally under subsection (2).

69(2)The Ombud may take any steps the Ombud considers appropriate to resolve a complaint informally to the satisfaction of the parties and in a manner consistent with the purposes of this Act.

69(3)If the Ombud cannot resolve a complaint within 45 days of the commencement of the informal resolution process referred to in subsection (2), the Ombud shall review the decision of the custodian and shall prepare the report referred to in section 73.

69(1)On receiving a complaint the Commissioner shall, in accordance with this Act and the power, authority, privileges, rights and duties vested in the Commissioner under the Right to Information and Protection of Privacy Act, investigate the matter referred to the Commissioner or shall take steps to resolve the complaint informally under subsection (2).

69(2)The Commissioner may take any steps the Commissioner considers appropriate to resolve a complaint informally to the satisfaction of the parties and in a manner consistent with the purposes of this Act.

69(3)If the Commissioner cannot resolve a complaint within 45 days of the commencement of the informal resolution process referred to in subsection (2), the Commissioner shall review the decision of the custodian and shall prepare the report referred to in section 73.