19(5)If, during an investigation or review, the Advocate is satisfied that there is
prima facie proof that a decision or recommendation made, an act done or omitted or a procedure used with respect to a matter of administration by an authority or an employee of an authority caused a grievance or gave cause for a grievance, the Advocate shall advise the administrative head of the authority or the employee, as the case may be, and shall give the authority or employee an opportunity to be heard.