Acts and Regulations

O-5 - Ombud Act

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Document at 31 December 2006
CHAPTER O-5
Ombudsman Act
Definitions
1In this Part
“authority” means an authority set out in Schedule A;(autorité)
“department or agency” Repealed: 1985, c.65, s.1
“Minister” means a member of the Executive Council;(Ministre)
“officer” means an official, employee or member of an authority.(fonctionnaire)
1967, c.18, s.1; 1976, c.43, s.1; 1985, c.65, s.1
1.1Repealed: 1985, c.65, s.2
1976, c.43, s.2; 1985, c.65, s.2
Appointment of Ombudsman
2(1)There shall be an Ombudsman appointed by the Lieutenant-Governor in Council on the recommendation of the Legislative Assembly.
Tenure and reappointment of Ombudsman
2(2)Unless his office sooner becomes vacant, the Ombudsman holds office for ten years
(a) from the date of his appointment under subsection (1), or
(b) from the date of his appointment under section 4,
and if otherwise qualified, is eligible to be reappointed.
Resignation of Ombudsman
2(3)The Ombudsman may resign his office by notice in writing addressed to the Speaker of the Legislative Assembly or, if there is no Speaker or the Speaker is absent from New Brunswick, to the Clerk of the Legislative Assembly.
Salary of Ombudsman
2(4)An Ombudsman whose first appointment takes effect on or after the commencement of this subsection receives the same salary as a judge of the Provincial Court.
Pension and benefits of Ombudsman
2(5)An Ombudsman whose first appointment takes effect on or after the commencement of this subsection is entitled to receive,
(a) if the Ombudsman holds office for at least two years and becomes afflicted with some permanent infirmity disabling the Ombudsman from the due execution of the Ombudsman’s office and resigns or by reason of such infirmity is removed from office,
(b) at the age of sixty-five, if the Ombudsman holds office for at least ten years but ceases to hold office before or upon reaching the age of sixty-five, or
(c) at the time the Ombudsman ceases to hold office, if the Ombudsman holds office for at least ten years but does not cease to hold office until after the Ombudsman reaches the age of sixty-five,
the pension and benefits of a judge of the Provincial Court.
Entitlement of surviving spouse to pension and benefits
2(6)Where an Ombudsman whose first appointment takes effect on or after the commencement of this subsection
(a) held office for at least two years immediately before the Ombudsman’s death, or
(b) immediately before the Ombudsman’s death was entitled to receive or was receiving a pension and benefits, or would have been entitled to receive upon reaching the age of sixty-five a pension and benefits under paragraph (5)(b),
the surviving spouse is entitled to receive the same pension and benefits as the surviving spouse of a judge of the Provincial Court, but where an Ombudsman dies before commencing to receive the pension and benefits which the Ombudsman would have been entitled to receive under paragraph 5(b) upon reaching the age of sixty-five, the surviving spouse is not entitled to commence receiving such pension and benefits until the time at which the Ombudsman would have received the pension and benefits had the Ombudsman lived.
Entitlement of children’s guardian to pension and benefits
2(7)Where an Ombudsman whose first appointment takes effect on or after the commencement of this subsection dies
(a) leaving a child or children under the age of eighteen years and no surviving spouse, or
(b) leaving a child or children under the age of eighteen years and a surviving spouse who dies before such child or children have reached the age of eighteen years,
and the surviving spouse would have been entitled to receive a pension and benefits if the surviving spouse were alive, the guardian of the child or children is entitled to receive, at such time as the surviving spouse would have been so entitled, for the maintenance and education of the child or children, until the child or children reach the age of eighteen years, the same pension and benefits to which the guardian of a child or children of a judge of the Provincial Court would have been entitled to receive.
Ombudsman to pay into fund
2(8)An Ombudsman whose first appointment takes effect on or after the commencement of this subsection shall, for the purposes of the pension and benefits referred to in subsections (5), (6) and (7), pay, into the same fund into which a judge of the Provincial Court is required to pay, the same amount that is required to be paid into that fund by a judge of the Provincial Court.
Application of sections 15 to 17 of Provincial Court Act
2(9)Except where they are inconsistent with the provisions of this Act, sections 15 to 17 of the Provincial Court Act apply, with the necessary modifications, to all matters related to the pension and benefits to which an Ombudsman or the surviving spouse or child or children are entitled, including, without limiting the generality of the foregoing, the amount of the contributions to be made by an Ombudsman, the pension and benefits to which an Ombudsman or the surviving spouse or child or children of an Ombudsman are entitled and the amount, time and manner of payment of such pension and benefits, the circumstances in which an Ombudsman or the surviving spouse or child or children of the Ombudsman are entitled to receive such pension and benefits and the circumstances in which an Ombudsman is entitled to a return of contributions made and the amount to be returned.
Application of Public Service Superannuation Act
2(10)Notwithstanding subsections (5) to (9),
(a) subsections (5) to (9) apply only to an Ombudsman whose first appointment takes place on or after June 23, 1988 and to whom the Provincial Court Act applied immediately before that appointment, and
(b) the Public Service Superannuation Act applies to an Ombudsman whose first appointment takes place on or after June 23, 1988 and to whom the Provincial Court Act did not apply immediately before that appointment.
Application of Public Service Superannuation Act
2(11)An Ombudsman to whom the Public Service Superannuation Act applies under paragraph (10)(b)
(a) shall contribute to the Superannuation Account in accordance with the Public Service Superannuation Act, and
(b) shall be deemed to be a contributor and a deputy head for the purposes of that Act.
1967, c.18, s.2; 1979, c.41, s.90; 1988, c.31, s.1; 1994, c.89, s.10
Suspension or removal of Ombudsman
3(1)On the recommendation of the Legislative Assembly, the Lieutenant-Governor in Council may remove or suspend the Ombudsman from office for cause or incapacity due to illness or any other cause.
3(2)When the Legislature is not in session, a judge of The Court of Queen’s Bench of New Brunswick may, upon an application by the Lieutenant-Governor in Council, suspend the Ombudsman from office for cause or incapacity due to illness or any other cause.
3(3)Where the Lieutenant-Governor in Council makes an application under subsection (2) the practice and procedure of The Court of Queen’s Bench of New Brunswick respecting applications applies.
3(4)Where a judge of The Court of Queen’s Bench of New Brunswick suspends the Ombudsman under subsection (2) that judge
(a) shall appoint an acting Ombudsman to hold office until the suspension has been dealt with by the Legislative Assembly, and
(b) shall table a report of the suspension within ten days following the commencement of the next ensuing session of the Legislature.
3(5)No suspension under subsection (2) shall continue beyond the end of the next ensuing session of the Legislature.
1967, c.18, s.3; 1979, c.41, s.90
Interim Ombudsman
4(1)Where the Ombudsman dies, retires, resigns or is removed from office, the vacancy shall be filled in accordance with subsections (2) and (3).
4(2)Where
(a) the office of Ombudsman becomes vacant when the Legislature is in session but no recommendation is made by the Legislative Assembly before the close of that session, or
(b) the office of Ombudsman becomes vacant when the Legislature is not in session,
the Lieutenant-Governor in Council may appoint an Ombudsman to hold office until his appointment is confirmed by the Legislative Assembly in accordance with subsection (3).
4(3)Where an appointment under subsection (2) is not confirmed within 30 days of the next ensuing session of the Legislature, the appointment terminates and the office of Ombudsman is vacant.
1967, c.18, s.4
Acting Ombudsman
4.1(1)Where the office of Ombudsman is vacant or the Ombudsman has been suspended under subsection 3(1), the Lieutenant-Governor in Council may appoint an acting Ombudsman to hold office until a person is appointed as Ombudsman or until the suspension has elapsed.
4.1(2)An acting Ombudsman, while in office, has the powers and duties and shall perform the functions of the Ombudsman and shall be paid such salary or other remuneration and expenses as the Lieutenant-Governor in Council may fix.
1981, c.57, s.1
Conflict of interests respecting Ombudsman
5The Ombudsman may not be a member of the Legislative Assembly and shall not hold any office of trust or profit, other than his office as Ombudsman, or engage in any occupation for reward outside the duties of his office without prior approval in each particular case by the Legislative Assembly or the Lieutenant-Governor in Council when the Legislature is not in session.
1967, c.18, s.5
Oath of Ombudsman
6(1)Before entering upon the exercise of the duties of his office the Ombudsman shall take an oath that he will faithfully and impartially perform the duties of his office and will not divulge any information received by him under this Act except for the purpose of giving effect to this Act.
6(2)The Speaker or the Clerk of the Legislative Assembly shall administer the oath referred to in subsection (1).
1967, c.18, s.6
Report of Ombudsman
7Notwithstanding section 6, the Ombudsman may disclose in a report made by him under this Act any matters that in his opinion are necessary to disclose in order to establish grounds for his conclusions and recommendations.
1967, c.18, s.7
Assistants and employees of Ombudsman
8(1)The Ombudsman may appoint such assistants and employees as he deems necessary for the efficient carrying out of his functions under this Act.
8(2)Before performing any official duty under this Act a person appointed under subsection (1) shall take an oath, administered by the Ombudsman, that he will not divulge any information received by him under this Act, except for the purpose of giving effect to this Act.
1967, c.18, s.8; 1987, c.6, s.77
Delegation of powers by Ombudsman
9(1)The Ombudsman may, in writing under his signature, delegate to any person any of his powers under this Act except the power of delegation and the power to make a report under this Act.
9(2)A person purporting to exercise power of the Ombudsman by virtue of a delegation under subsection (1) shall produce evidence of his authority to exercise that power when required to do so.
1967, c.18, s.9
Ombudsman deemed commissioner under Inquiries Act
10For the purposes of this Act, the Ombudsman is a commissioner under the Inquiries Act.
1967, c.18, s.10
Application of Act
11This Act does not apply
(a) to judges and functions of any court of New Brunswick, and
(b) to deliberations and proceedings of the Executive Council or any committee thereof.
1967, c.18, s.11
Jurisdiction of Ombudsman
12(1)Subject to subsection (2), the Ombudsman may, either on a written petition made to him or on his own motion, investigate a decision or recommendation made, an act done or omitted or a procedure used with respect to a matter of administration by an authority or any officer thereof whereby any person is aggrieved or, in the opinion of the Ombudsman, may be aggrieved.
12(2)Notwithstanding subsection (1), the Ombudsman shall not investigate
(a) any decision, recommendation, act or omission in respect of which there is under any Act an express right of appeal or objection or an express right to apply for a review on the merits of the case to any court or to any tribunal constituted by or under any Act until that right of appeal or objection or application has been exercised in the particular case or until the time prescribed for the exercise of that right has expired, or
(b) any decision, recommendation, act or omission of any person acting as solicitor or counsel for an authority.
12(3)Where a question arises as to the jurisdiction of the Ombudsman to investigate a grievance under this Act, he may apply to The Court of Queen’s Bench of New Brunswick for a declaratory order determining the question.
1967, c.18, s.12; 1976, c.43, s.3; 1981, c.57, s.2; 1985, c.65, s.3
Petition of Ombudsman
13(1)A person may apply by written petition to the Ombudsman to investigate a grievance.
13(2)Notwithstanding sections 15, 21 and 22, a committee of the Legislative Assembly may refer any petition that is before the committee for consideration or any matter relating to such a petition to the Ombudsman for investigation and report.
13(3)Notwithstanding sections 15, 21 and 22, where a matter has been referred to the Ombudsman under subsection (2), the Ombudsman, subject to any special directions of the committee, shall investigate the matter as far as it is within his jurisdiction and shall make such report to the committee as he thinks fit.
13(4)Notwithstanding any Act, where a letter written by a person in custody on a charge or after conviction of any offence or by any inmate of any private sanatorium or psychiatric facility is addressed to the Ombudsman, it shall be immediately forwarded unopened to the Ombudsman by the person in charge of the place or institution where the writer of the letter is detained or of which he is an inmate.
1967, c.18, s.13; 1992, c.52, s.24
Right of Ombudsman to exercise powers
14Notwithstanding any other Act that provides that a decision, recommendation, act or omission is final or that no appeal lies in respect thereof or that no proceeding, decision, recommendation, act or omission of an authority or officer thereof is to be challenged, reviewed, quashed or called in question, the Ombudsman may exercise the powers of his office.
1967, c.18, s.14; 1985, c.65, s.4
Power of Ombudsman to refuse to investigate
15(1)The Ombudsman, in his discretion, may refuse to investigate or may cease to investigate a grievance if
(a) an adequate remedy or right of appeal already exists whether or not the petitioner has availed himself of the remedy or right of appeal,
(b) it is trivial, frivolous, vexatious or not made in good faith,
(c) having regard to all the circumstances of the case, further investigation is unnecessary,
(d) it relates to any decision, recommendation, act or omission that the petitioner has had knowledge of for more than one year before petitioning,
(e) the petitioner does not have a sufficient personal interest in the subject matter of the grievance, or
(f) upon a balance of convenience between the public interest and the person aggrieved, the Ombudsman is of the opinion that the grievance should not be investigated.
15(2)Where the Ombudsman decides not to investigate or to cease to investigate a grievance he shall inform the petitioner and any other interested person of his decision and may state his reasons therefor.
1967, c.18, s.15
Ombudsman to inform administrative head of investigation
16Before investigating a grievance, the Ombudsman shall inform the administrative head of the authority concerned of his intention to investigate.
1967, c.18, s.16; 1976, c.43, s.4; 1985, c.65, s.5
Investigation
17(1)Every investigation under this Act shall be conducted in private.
17(2)Subject to this Act, the Ombudsman may hear or obtain information from any person and may make inquiries.
17(3)The Ombudsman may hold hearings under this Act but, subject to subsection (4), no person is entitled as of right to be heard by the Ombudsman.
17(4)Where during an investigation the Ombudsman is satisfied that there is prima facie proof that a decision or recommendation made, an act done or omitted or a procedure used with respect to a matter of administration by an authority or officer thereof caused a grievance or gave cause for a grievance, he shall so advise the administrative head of the authority or officer thereof and shall give that authority or officer thereof an opportunity to be heard.
17(5)An authority or officer thereof appearing at a hearing under subsection (4) is entitled to counsel.
17(6)The Ombudsman may at any time during or after an investigation consult any Minister who is concerned in the matter of the investigation.
17(7)On the request of any Minister in relation to an investigation or in any case where an investigation relates to a recommendation made to a Minister, the Ombudsman shall consult that Minister after making the investigation and before forming a final opinion on any matter referred to in subsection 21(1).
17(8)Where during or after an investigation the Ombudsman is of the opinion that there is evidence of a breach of duty or misconduct by an authority or officer thereof, he shall refer that matter to the administrative head of that authority.
17(9)Subject to this Act and any rules made under section 26, the Ombudsman may regulate his procedure.
1967, c.18, s.17; 1976, c.43, s.5; 1985, c.65, s.6; 1987, c.6, s.77
Witnesses and evidence
18(1)Subject to subsections (2) to (7) and section 19, where the Ombudsman requests a person who in the opinion of the Ombudsman is able to furnish information relating to a matter being investigated by the Ombudsman to furnish such information, that person shall furnish that information and produce any documents or papers that in the opinion of the Ombudsman relate to the matter and that may be in the possession or under the control of that person whether or not that person is an officer of an authority and whether or not the documents and papers are in the custody or under the control of that authority.
18(2)The Ombudsman may summon before him and examine on oath
(a) any officer of an authority who in his opinion is able to give any information referred to in subsection (1),
(b) any petitioner, and
(c) with the approval of the Attorney General, any other person who in the opinion of the Ombudsman is able to give any information referred to in subsection (1).
18(3)The oath referred to in subsection (2) shall be administered by the Ombudsman.
18(4)Subject to subsection (5), where a person is bound by an Act to maintain secrecy in relation to, or not to disclose any matter, the Ombudsman shall not require that person to supply any information or to answer any question in relation to that matter or to produce any document or paper relating to the matter that would be a breach of the obligation of secrecy or nondisclosure.
18(5)With the prior consent in writing of the petitioner the Ombudsman may require a person to whom subsection (4) applies to supply information or answer questions or produce documents or papers relating only to the petitioner and that person shall do so.
18(6)The rules for taking evidence in The Court of Queen’s Bench of New Brunswick apply to evidence given by a person required to give information, answer questions and produce documents or papers under this Act.
18(7)Any person required to attend a hearing under this Act is entitled to the same fees, allowances and expenses as if he were a witness in The Court of Queen’s Bench of New Brunswick.
18(8)Except on the trial of a person for perjury, evidence given by any person in proceedings before the Ombudsman and evidence of any proceeding before the Ombudsman is not admissible against any person in any court or in any proceedings of a judicial nature.
18(9)No person is liable for an offence against any Act by reason of his compliance with any requirement of the Ombudsman under this Act.
1967, c.18, s.18; 1979, c.41, s.90; 1981, c.6, s.1; 1985, c.65, s.7
Information certified by Attorney General
19(1)Where the Attorney General certifies that the giving of any information or the answering of any question or the production of any document or paper may disclose
(a) deliberations of the Executive Council, or
(b) proceedings of the Executive Council or any committee of the Executive Council relating to matters of a secret or confidential nature and would be injurious to the public interest,
the Ombudsman shall not require the information or answer to be given or the document or paper produced, but shall report the giving of such a certificate to the Legislative Assembly.
19(2)Subject to subsection (1), a rule of law that authorizes or requires the withholding of any document, paper or thing, or the refusal to answer any question on the ground that the disclosure of the document, paper or thing, or the answering of the question would be injurious to the public interest, does not apply in respect of any investigation by or proceedings before the Ombudsman.
1967, c.18, s.19; 1968, c.44, s.1; 1981, c.6, s.1
Investigation of any authority
20(1)For the purposes of this Act the Ombudsman may enter upon any premises occupied by any authority and, subject to sections 18 and 19, carry out any investigation within his jurisdiction.
20(2)Before entering any premises under subsection (1) the Ombudsman shall notify the administrative head of the authority of his intention to do so.
1967, c.18, s.20; 1976, c.43, s.6; 1985, c.65, s.8
Report of Ombudsman to administrative head
21(1)Where upon investigation the Ombudsman is of the opinion that a grievance exists or may exist because
(a) a decision, recommendation, act or omission or procedure used that was the subject matter of the investigation was
(i) contrary to law,
(ii) unreasonable, unjust, oppressive or improperly discriminatory,
(iii) made, done or omitted pursuant to a statutory provision or other rule of law or practice that is unreasonable, unjust, oppressive or improperly discriminatory,
(iv) based in whole or in part on a mistake of law or fact or on irrelevant grounds or considerations,
(v) related to the application of arbitrary, unreasonable or unfair procedures, or
(vi) otherwise wrong,
(b) in doing or omitting an act or in making or acting on a decision or recommendation, an authority
(i) did so for an improper purpose,
(ii) failed to give adequate and appropriate reasons in relation to the nature of the matter, or
(iii) was negligent or acted improperly, or
(c) there was unreasonable delay in dealing with the subject matter of the investigation,
and the Ombudsman is of the opinion that
(d) the grievance should be referred to the appropriate authority for further consideration,
(e) an act should be remedied,
(f) an omission or delay should be rectified,
(g) a decision or recommendation should be cancelled or varied,
(h) reasons should be given,
(i) a practice, procedure or course of conduct should be altered,
(j) an enactment or other rule of law should be reconsidered, or
(k) any other steps should be taken,
the Ombudsman shall report his opinion, his reasons therefor and any recommendation to the administrative head of the authority concerned.
21(2)Where the Ombudsman makes a recommendation under subsection (1) he may request the authority to notify him within a specified time of the steps it proposes to take to give effect to his recommendations.
21(3)Where, after the time stated under subsection (2), the authority does not act upon the recommendation of the Ombudsman, refuses to act thereon, or acts in a manner unsatisfactory to the Ombudsman the Ombudsman may send a copy of his report and recommendation to the Lieutenant-Governor in Council and may thereafter make a report to the Legislative Assembly.
21(4)The Ombudsman shall include with any report made under subsection (3) a copy of any comment made by the authority upon his opinion or recommendation.
21(5)In any report made by him under this Act the Ombudsman shall not make any finding or comment that is adverse to any person unless he gives that person an opportunity to be heard.
1967, c.18, s.21; 1969, c.62, s.1; 1976, c.43, s.7; 1985, c.65, s.9; 1987, c.6, s.77
Duty of Ombudsman to inform petitioner of recommendation
22(1)Where the Ombudsman makes a recommendation under subsection 21(1) and the authority does not act upon such recommendation to his satisfaction, the Ombudsman shall inform the petitioner of his recommendation and may add any comment.
22(2)The Ombudsman shall in any case inform the petitioner in the manner and time he deems proper of the result of the investigation.
1967, c.18, s.22; 1985, c.65, s.10
Effect of lack of form
23No proceeding of the Ombudsman is void for want of form and, except on the ground of lack of jurisdiction, no proceedings or decisions of the Ombudsman shall be challenged, reviewed, quashed or called in question in any court.
1967, c.18, s.23
Liability of Ombudsman
24(1)No proceedings lie against the Ombudsman or against any person holding any office or appointment under the Ombudsman for anything he may do or report or say in the course of the exercise or intended exercise of any of his functions under this Act whether or not that function was within his jurisdiction, unless it is shown he acted in bad faith.
Right of the Ombudsman not to be called to give evidence
24(2)The Ombudsman or any person holding any office or appointment under the Ombudsman shall not be called to give evidence in any court or in any proceedings of a judicial nature in respect of anything coming to his knowledge in the exercise of any of his functions under this Act whether or not that function was within his jurisdiction.
1967, c.18, s.24; 1976, c.43, s.8
Annual report of Ombudsman
25(1)The Ombudsman shall report annually to the Legislative Assembly on the exercise of his functions under this Act.
25(2)The Ombudsman, in the public interest or in the interests of a person or an authority, may publish reports relating generally to the exercise of his functions under this Act or to any particular case investigated by him, whether or not the matters to be dealt with in the report have been the subject of a report made to the Legislative Assembly under this Act.
1967, c.18, s.25; 1985, c.65, s.11; 1987, c.6, s.77
Power of Legislature to make rules respecting Power of Legislature
26The Legislative Assembly may make general rules for the guidance of the Ombudsman in the exercise of his functions under this Act
1967, c.18, s.26
Offences and Penalty
27Every person who
(a) without lawful jurisdiction or excuse wilfully obstructs, hinders or resists the Ombudsman or any other person in the exercise of his functions under this Act,
(b) without lawful justification or excuse refuses or wilfully fails to comply with any lawful requirements of the Ombudsman or any other person under this Act, or
(c) wilfully makes any false statement to or misleads or attempts to mislead the Ombudsman or any other person in the exercise of his functions under this Act,
commits an offence punishable under Part II of the Provincial Offences Procedure Act as a category E offence.
1967, c.18, s.27; 1990, c.61, s.99
Application of Act
28This Act does not affect, abrogate, abridge or infringe or authorize the abrogation, abridgment or infringement of any substantive or procedural right or remedy existing elsewhere or otherwise than in this Act.
1967, c.18, s.28
SCHEDULE A
1Departments of the Government of the Province
2A person, corporation, commission, board, bureau or other body that is, or the majority of the members of which are, or the majority of the members of the board of management or board of directors of which are
(a) appointed by an Act, Minister or the Lieutenant-Governor in Council,
(b) in the discharge of their duties, public officers or servants of the Province, or
(c) responsible to the Province
3Municipalities and rural communities
4Provincial boards of education and district parent advisory councils established under the Education Act
5Institutions as defined in the Adult Education and Training Act.
6Regional health authorities as defined in the Regional Health Authorities Act
7Any other agency of the Crown in right of the Province
1985, c.65, s.12; 1988, c.27, s.4; 1992, c.52, s.24; 1997, c.42, s.6; 2002, c.1, s.16; 2005, c.7, s.57
N.B. This Act is consolidated to July 15, 2005.