19.1(2)Subject subsection (3), if the Ombud requests a person to provide information relating to a matter being investigated by the Ombud and the Ombud is of the opinion that the person is able to provide the information, the person shall provide the information and produce any documents or papers that, in the opinion of the Ombud, relate to the matter and that may be in the possession or under the control of the person.